Terms and Conditions

Please read the following Terms and Conditions carefully. If you do not agree with or accept these Terms and Conditions, please don’t proceed.


In respect to the Terms and Conditions, “we,” “us,” and “our” are defined to mean www.rooandjoey.com.au  (ABN 18 487 061 384) located in VIC, Australia.

“You” is defined to mean you the user of the site and customer of rooandjoey.com.au.

“The website” is defined to mean the rooandjoey.com.au website found at https://www.rooandjoey.com.au/.

Along with your purchase order, these Terms and Conditions form a contract between rooandjoey.com.au and you. This contract may not be changed unless rooandjoey.com.au consents to any change in writing.

Confirmation of Legal Age

By placing an order, agreeing to the Terms and Conditions, and creating a contract with us, you confirm that you are at least eighteen years of age. If you are less than 18, you cannot place orders with us. If rooandjoey.com.au suffers any loss, financial or otherwise, because you are less than 18 and you placed an order with us, rooandjoey.com.au may, in its discretion, pursue compensation for such a loss from your adult parent(s) or legal guardian(s) because you attempted to engage in a transaction with rooandjoey.com.au.

Australia Only

We only supply products to locations within the Commonwealth of Australia. rooandjoey.com.au does not make any sales or deliveries to places outside of Australia.


You place an order by

1.agreeing to these Terms and Conditions, and

2.completing payment transaction on the www.rooandjoey.com.au website.

The rooandjoey.com.au website and product information sets up an invitation to treat. The website and product information is not an offer to supply products; however, in the event of an order, rooandjoey.com.au will make every reasonable effort to supply the products in your order to you.

After your order is placed, you will receive notification, via an Order Confirmation email, of the processing of your order. Your order will not be legally accepted by us, and a contract will not be created between us and you, until your order is validated internally and verified to be free of credit card or other identity fraud. We reserve the right to refuse to fulfil your order, end your account, remove content including product information, from our website, and otherwise cancel orders.

When your order has shipped, you will be notified via email. If, after your payment is received, your order cannot be processed and/or shipped, you will be contacted via email or phone.

Methods of Payment, and Payment Processing

The following methods of payment are currently accepted: Visa, MasterCard, PayPal.

Your payment will not be processed until your purchase order is completely verified. Orders that are placed on weekends (Saturday and Sunday) or any publicly-recognized holidays will not be processed until the following business day. Our business days are defined as Monday through Friday with the exception of publicly-recognized holidays.

A tax invoice will be emailed to you along with an order confirmation. This tax invoice will be your proof of purchase.

PayPal: With your PayPal order, a tax invoice will be emailed to you along with an order confirmation. This tax invoice is your proof of purchase.

Product Delivery

Please allow upto 7-10 business days (excluding weekends and publicly-recognized holidays) from your order confirmation and payment processing until the delivery of your product.

rooandjoey.com.au makes every effort to honour the estimated delivery time in regard to your product(s). However, estimated delivery times may be subject to circumstances outside of our control. If your delivery window has passed and you have not received your product(s), please contact rooandjoey.com.au Customer Service for the latest status of your product(s) delivery.

For all of our products, we use Australia Post.

Australia Post eParcel will deliver to the address you have specified as your “Shipping Address” on your order. In the case that Australia Post eParcel  arrives at your office or residence and no one is available to take receipt of your package(s), Australia Post eParcel  will leave a card with instructions for how to organise another pickup time. While rooandjoey.com.au makes every effort to deliver your package(s) within the estimated delivery time window, we cannot guarantee delivery. Upon delivery, title and all risk of loss pass to you the customer and new owner.

Warranties/ Refunds/ Returns

The products include guarantees that cannot be excluded under the Australian Consumer Law. As a customer, one is entitled to a replacement or refund for a major product failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Roo and Joey will make every effort to supply products that are of an acceptable quality for their intended purpose. Products are of an acceptable quality if they are safe, durable and free from defects acceptable in appearance and finish; and do all the things that the goods are ordinarily used for.

Disclaimer: Actual colour of the product might vary from colour shown on the screen or digital devices.

For goods that are deemed to be faulty we will either replace or provide a refund or credit note for unwashed, unused items in original and re-saleable condition, returned within 14 days of purchase.

We will require faulty goods to be returned to us along with your proof of purchase, so please keep your receipt.

The cost of returning an item is the responsibility of the customer. To ensure your return arrives in good order, you may wish to consider registering your post, as we cannot be held responsible for any non-deliveries by Australia Post. To inquire about returning an item to us, please email us.

Following our examination process, we will repair or replace the products at our discretion. Faults that are deemed to have occurred as a result of misuse will be returned with suggestions for how to better care for them.

Please note:

The warranty provided by us covers products that do not meet the above standard, however the warranty does not cover:

INCORRECT CARE – the warranty does not cover products that have not been cared for correctly. Products must have been cared for according to our Use and Care instructions, a copy of which is included with every purchase as well as on our website.

Specific to Modern Cloth Nappies:

OVERUSE – OSFM (One-size-fits-most) nappies are designed to be used full time in a minimum rotation of 20 nappies, spreading the wear and tear evenly. Using less nappies more frequently will result in a shorter product lifespan.

FIT – Though nappies are a one-size-fits-most nappy design, it is not guaranteed to fit all babies at all stages. The majority of babies will fit the nappy from birth to toilet training or between 3 and 17 kilograms. Some babies will go through a stage (usually just before they begin walking) when the nappies may seem to be a tight fit. Babies change shape all the time and your baby will likely fit comfortably into the nappies in a few week time. The sizing suggestions are a guide only and are in no way a guarantee to fit.

LEAKING – Some babies are heavier wetters than others. The absorbency of nappies can be adjusted to achieve 1-2 hours between nappy changes for most babies. If you happen to have a baby who is a heavy wetter, you can reduce the incidence of leaking and help protect your baby from nappy rash by changing his/her nappy more frequently or as soon as you know they have soiled the nappy. There are also several options for boosting the absorbency of your nappies. For help to combat leaks, please contact our Customer Service team.